Frequently Asked Questions (FAQ) — TEST

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Craftsmanship & Material

Are the lamps really handcrafted?
Yes. Each lamp is created in Italian workshops: the ceramic body is hand-shaped, glazed and painted. Small irregularities in the glaze and brushwork are not flaws, but the signature of the ceramic masters — no lamp is ever exactly like another.
What does “24-karat gold finish” mean?
The golden accents on our lamps are finished with genuine 24-karat gold — not gold-coloured paint. The gold is applied by hand, giving the lamps their warm, deep shimmer.
What materials are the lamps made of?
The lamp base is made of the finest Italian ceramic with metal elements, and the lampshade is made of cotton.
Will my lamp look exactly like the one in the photo?
Since every lamp is hand-painted, there may be slight variations from the product photos — this is precisely what makes each piece one of a kind. Colours may also appear slightly different depending on your screen.

Light & Technical Details

Which light bulbs fit the lamps?
All our table lamps have a standard E27 socket, maximum 20 watts. We recommend warm white LED bulbs (2700 K) — they bring out the golden warmth of the ceramic most beautifully.
Is a bulb included?
No, bulbs are not included.
Are the lamps dimmable?
The lamps have an on/off switch and no built-in dimmer. However, with a dimmable bulb, any of our lamps can be conveniently dimmed — for example, with Philips Hue via app or voice control.
Can I use the lamps outdoors?
No, our lamps are designed exclusively for indoor use.
What kind of plug do the lamps have?
The lamps are supplied with an EU plug (Europlug) — it fits sockets in Germany and Austria as well as Swiss sockets.

Size & Interior Styling

Which size is right for me?
Many of our collections are available in several sizes — from a compact format for the nightstand to a large table lamp from 60 cm for the sideboard. Rule of thumb: at seated height (sofa, bed), the bottom edge of the shade should sit roughly at eye level. If in doubt, we are happy to advise you personally on the right size.
Do the lamps only suit classic interiors?
No. Our customers combine the lamps with everything from country-house style to antique furniture to modern, understated interiors — and it is precisely in these settings that a handcrafted ceramic lamp serves as a deliberate counterpoint.
Can I order two identical lamps as a pair?
Yes — placed in pairs on a sideboard or on two nightstands, the lamps truly come into their own; many customers therefore order two right away. Since every lamp is hand-painted, the two are never 100% identical — they are siblings, not clones.

Shipping, Packaging & Returns

How much does shipping cost and how long does it take?
Germany & Austria: €6.90 — free from an order value of €300. Switzerland & Liechtenstein: 14.90 — free from 500. EU: €14.90. In-stock models leave our warehouse within 1–2 business days.
How are the lamps packaged?
Each lamp is packaged with great care and shipped insured.
Do Swiss customers have to pay customs fees?
No. We handle customs clearance — you incur neither customs fees nor additional transport costs. On lunatre.ch you can order conveniently at Swiss prices.
Can I return a lamp?
Yes, a 30-day right of return applies. For orders from €500 or CHF 500, we cover the return shipping costs.
What happens if the wrong item arrives or something is damaged?
Simply contact us — we will take care of a replacement or refund without any hassle.

Care

How do I care for the ceramic and gold finish?
Dust regularly with a soft cloth or duster, and wipe with a slightly damp cloth if needed. Do not use abrasive or harsh cleaning agents — especially not on the gilded elements. Vacuum the fabric shade with an upholstery attachment or brush it dry.